Watch the video and see how to connect Meta's Official WhatsApp API (WABA) to your SprintHub.
What is the WhatsApp API?
The WhatsApp API is an application programming interface that allows businesses to communicate with customers via WhatsApp in an automated way. It offers a variety of powerful features, such as mass messaging, automated notifications, and even real-time customer support, all within the world's most popular messaging app.
Remember that to connect to the WhatsApp API you must have the Growth Plan; it is not possible to make this connection on the Traction Plan.
Benefits of making this connection to SprintHub
Better response time for automations: With the WhatsApp API it is possible to send messages to customers almost immediately through automations. On the Web there is a delay because Meta constantly tries to identify whether the message is coming from a bot or is spam, which can turn a 5-minute automation into 30-45 minutes.
It also enables the use of message Templates and the sending of payment requests.
So let's go over how to make this connection in SprintHub.
Step-by-step on how to connect the WhatsApp API
Integration Configuration in SprintHub: After obtaining access to the WhatsApp API, go to the system panel in SprintHub and navigate to the account configuration section. Look for the WhatsApp API option and follow the instructions to configure the integration.
The system asks whether you want to add a new account or reconnect an old one.
Meta confirmation to link your account to SprintHub
Meta explaining exactly what SprintHub will have access to; just click confirm and we'll proceed to the actual settings.
Right after the initial configuration sessions, we will actually start connecting our WhatsApp. It's important to note that you should have a Business Portfolio within your Meta administrative page.
If you have questions about how to do this, here is the platform's article below.
On the first screen you have the option to choose and add your portfolio, name, website and countries of your company.
Right after that, Meta will give you the option to create a new account or select an existing one.
Once the processes are done, we will actually set a name for our WhatsApp, both the account name and the display name for support, and of course the category.
With the parameters set, we move to the next part where it will be confirmed whether the phone number already has a WhatsApp Business account or is new.
Screen asking whether you want the code sent by SMS or Call.
Verification code screen
After that, Meta will confirm again what SprintHub will have access to.
Screen asking whether you truly agree with this connection.
Process completion screen
Once this is done, we can return to SprintHub and your account will already appear in the settings panel.
Within the account configuration, your recent connection will appear
Right after, it is necessary to connect your API two-factor key.
Two-factor screen.
With the connection made, the integration with SAC 360 will open; by clicking the button it will do this automatically.
Process completed, you can now use your WhatsApp API account within SprintHub
Screen showing that everything is connected.
Process completion.
Conclusion
Connecting the WhatsApp API to SprintHub provides a powerful way to communicate with customers and improve the user experience. By following the steps above and taking advantage of the available features, you can deliver exceptional service and keep your customers engaged and satisfied. If you need assistance during the integration process or have questions about how to get the most out of the WhatsApp API in SprintHub, our support team is always available to help.
