How to remove a number from the WhatsApp API (WABA)

1️⃣ First: disconnect the number from the provider

Before removing the number in Meta Business Manager, you must disconnect it from the platform where it is configured. If you don't do this, Meta will not allow deleting the number from the WABA.

Examples of where to disconnect:

• 🐙 SprintHub → System settings → Account settings → WhatsApp API → Remove integration

• 💬 Z-API → Settings → Cancel instance → Remove number

⚠️ If the number remains registered and active with the provider, you will see an error when trying to delete it in Business Manager.

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2️⃣ Access Meta Business Manager

Log in to the business.facebook.com using the account where the WABA is.

Path: Business Settings → Accounts → WhatsApp Accounts

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3️⃣ Open the WABA account where the number is

Select the WhatsApp account correct.

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4️⃣ Go to “Phone Numbers”

Access:

➡️ Phone numbers

And find the number you want to remove.

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5️⃣ Select the number and click Remove

When you click the number, you will see:

🗑️ Remove / Delete number or ⚙️ Manage → Remove number

Click to confirm.

With the provider already disconnected, Meta allows completing the deletion.

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6️⃣ Done! The number is freed

Now it can be used with another provider or configured again.