1️⃣ First: disconnect the number from the provider
Before removing the number in Meta Business Manager, you must disconnect it from the platform where it is configured.
If you don't do this, Meta will not allow deleting the number from the WABA.
Examples of where to disconnect:
🐙 SprintHub → System Settings → Account Settings → WhatsApp API → Remove integration
⚠️ If the number remains registered and active with the provider, you will see an error when trying to delete it in Business Manager.
Log in to business.facebook.com using the account that has the WABA.
Path:
Business Settings → Accounts → WhatsApp Accounts
3️⃣ Open the WABA account where the number is
Select the WhatsApp Account that is correct.
4️⃣ Go to “Phone numbers”
Access:
➡️ Phone numbers
And find the number you want to remove.
5️⃣ Select the number and click Remove
When you click the number, you will see:
🗑️ Remove / Delete number
or
⚙️ Manage → Remove number
Click to confirm.
With the provider already disconnected, Meta allows completing the deletion.
6️⃣ Done! The number is released
Now it can be used with another provider or configured again.
