Meta Accounts

With this feature you will be able to integrate communications, centralize and segment your leads coming from Facebook and Instagram, as well as create marketing campaigns and automations, managing them through SprintHub.

The accounts that will be integrated must be professional accounts, both Facebook and Instagram. Check before proceeding.

Step by Step

1. Go to System Settings

1. Click on Account Settings, then choose Meta Accounts, and finally Add Account

1. The Facebook page will open, enter the email and password and proceed until you reach the screen below.

1. Choose the account to be connected by checking the selection box, and click Register / Renew selected

1. To confirm that the integration was successful, the status will be displayed like this:

1. In "Options" - "Settings", it is possible to set additional configurations per platform.

• If you want to enter the attendant's name so that it appears in the support center during Facebook Messenger or Instagram Direct interactions.

• And whether a support ticket will be created when receiving comments based on each post or each comment.

Integration features

360º CUSTOMER SERVICE

Every lead who contacts you via your Instagram and Facebook will appear in SAC 360. Follow below to learn how to view the accounts.

Access the accounts area:

And now, in addition to the WhatsApp account, Facebook Messenger and your Instagram DMs will appear.

Remember that the integration will not pull leads who sent messages before the integration, so it is necessary to create a strategy to reach those leads and have them send a message back to be registered in Sprinthub.

Social Manager

In attract, you will now have the social manager option:

When accessing it the following screen will be presented:

Where you can create posts, schedule posts, view reports and create comment/message automations directly from Sprinthub.

Access the article below to learn more about the Social Manager:

Social Manager | SprintHub - Base de Conhecimentodocs.sprinthub.com

Native Forms

Leads that come through Facebook forms can also be registered by Sprinthub.

In system settings, we have the forms section that will show the linked pages:

By clicking the gear, you can see the forms that are active:

Clicking the gear again for one of the forms, the option to map the fields appears:

Putting the leads into a segment and adding the fields you want to see for those leads.

If you want to know more about Facebook forms, click the link below:

Formulários Meta Ads | SprintHub - Base de Conhecimentodocs.sprinthub.com

And my ads? How do I view them in Sprinthub?

Ads are no longer part of the integration with Meta Business, but rather with Meta Ads Manager, follow the article below to learn more:

Facebook Ads Manager | SprintHub - Base de Conhecimentodocs.sprinthub.com

What else can I do with Meta integrations?

We have an entire section talking about Meta products and how they communicate with Sprinthub, including Meta Ads Manager, WhatsApp API, message templates, pixel, etc.

Click below to learn more:

Meta Business | SprintHub - Base de Conhecimentodocs.sprinthub.com