How to enable comments and posts to appear in SAC 360º
This setting not only makes efficient interaction with customers easier, but also provides valuable insights into user feedback.
Sprinthub's 360º SAC offers a comprehensive approach to managing customer interactions, but it is important to configure it correctly to ensure that comments and posts are properly integrated.
Step by Step to Enable Comments and Posts
To correctly configure your system and allow comments and posts to be visible in the 360º SAC, follow these simple steps:
Access to the System Settings Area:
First, access the system settings area on the Sprinthub platform. This area is crucial for adjusting how customer interactions are managed and viewed.
It is necessary to have the Meta Business account integrated.
Account Configuration:
Within the account settings, you will find specific options related to the visibility of comments and posts. This step allows you to customize how you want to interact with user-generated content.
Results:
When it comes to comments, they will appear in the SAC as follows:
Mentions and replies will appear as follows:
Important Considerations
360º SAC/Chatbot Automations: It is essential to note that 360º SAC automations and chatbots do not work on posts and direct messages (DMs) unless they are configured to serve that channel.
Continuous Monitoring: After configuring the options for viewing comments and posts, it is recommended to regularly monitor these interactions. This allows for adjustments as necessary and ensures that all opportunities for customer interaction are optimized.
By following these steps and considerations, you will be well positioned to effectively and structurally enable comments and posts in Sprinthub's 360º SAC. This approach not only simplifies the management of customer interactions but also maximizes the potential for user feedback and engagement on your platform.
