WhatsApp Web - Options: Start/Restart Service

When identifying errors such as SM1, SM2, SM4 and SM5 during the sending of messages via WhatsApp through Customer Service, or in case of freezes in the Sending Queue, it is possible to resolve the situation by restarting the WhatsApp service.

For more information about the WhatsApp disconnection issue, see the article below:

Problems with WhatsApp Web Integration: What to Do?

Follow the instructions below to start or restart the service:

Access the System Settings ⚙;
Go to the Account Settings;
In the subsection WhatsApp Web, on the connected number click options;
Click Start/Restart Service ▶️. Wait until the process finishes.

CONCLUSION:

After performing the procedure, the WhatsApp service will be restarted correctly. This should normalize the sending of messages via Customer Service and resolve any freezes in the Sending Queue.

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Last updated 11 months ago

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hashtagWhen identifying errors such as SM1, SM2, SM4 and SM5 during the sending of messages via WhatsApp through Customer Service, or in case of freezes in the Sending Queue, it is possible to resolve the situation by restarting the WhatsApp service.

When identifying errors such as SM1, SM2, SM4 and SM5 during the sending of messages via WhatsApp through Customer Service, or in case of freezes in the Sending Queue, it is possible to resolve the situation by restarting the WhatsApp service.