> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/settings/account-settings/whatsapp-web/whatsapp-web-options-start-restart-service.md).

# WhatsApp Web - Options: Start/Restart Service

#### When identifying errors such as <mark style="color:red;">SM1</mark>, <mark style="color:red;">SM2</mark>, <mark style="color:red;">SM4</mark> and <mark style="color:red;">SM5</mark> during the sending of messages via WhatsApp through Customer Service, or in case of freezes in the Sending Queue, it is possible to resolve the situation by restarting the WhatsApp service.

For more information about the WhatsApp disconnection issue, see the article below:

{% content-ref url="/pages/0590dd9f0d38d5c5cf667993fb9fe83b81d06913" %}
[Problems with WhatsApp Web Integration: What to Do?](/en/strategies/whatsapp/whatsapp-problems/problems-with-whatsapp-web-integration-what-to-do.md)
{% endcontent-ref %}

Follow the instructions below to start or restart the service:

1. Access the **System Settings** ⚙;&#x20;
2. Go to the **Account Settings**;
3. In the subsection **WhatsApp Web**, on the connected number click **options**;&#x20;
4. Click **Start/Restart Service** ▶️. Wait until the process finishes.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeFyIVuvXOtocbo257vJ4TEh1X0CLl289JBuk6v5xhvOd9qNdYUlSrXYhId7PrJgAOqa8CGik_-UdzQtxtgRdxeF4zjk8D-kXCxbSdKUEex3DHYu_2YMAxr7EPgZdF0AecKO5pKrg?key=uI_donSkyFMt78jgwZ-FJ8-G" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf4IuJAQH45Uv9CjpD1yzX0mfrrNthqzK7aNsqQl_F155lGLdZRV3J5SlSFzauNSAVRe74OTqahf6_pucZ4VWvtt7_DpM5Pzdd1CIXdX_wcPW7CQxPWtYv3dOo4bMZAthboQsDo?key=uI_donSkyFMt78jgwZ-FJ8-G" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXffhPsyjd3j8FnUPS0TeC-azAi6N0riyNiRSGTuu7-dt8mRV9TyS4ew07WQ5iSf_7DBGXPpmE40aIo_MP4330tuXhaiB_PW5mcH6gDQ6KiFf1c2Uhrb8Tzes2MmtOlZfWO9m3ULfQ?key=uI_donSkyFMt78jgwZ-FJ8-G" alt=""><figcaption></figcaption></figure>

**CONCLUSION:**&#x20;

After performing the procedure, the WhatsApp service will be restarted correctly. This should normalize the sending of messages via Customer Service and resolve any freezes in the Sending Queue.


---

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