Chatbot - Using Public Calendar Token

At SprintHub, you can use Tokens related to your public calendars. These Tokens allow generating links to the calendar that will be sent automatically. When meetings are already scheduled, the system sends details such as date, time, location and other relevant information.

To add this feature to your chatbot, follow the steps below:

1. Create the Chatbot:

• Go to the chatbot via “Find Services”. Or just type the name, and the feature appears.

• To create, click “+ New”.

1. Configure and Create:

• Enter a Title: Give a descriptive name to your chatbot

• Enter a Description: detailed about what will happen in the bot

• Set up a Trigger: Choose a trigger of your preference

• Click “Open Builder”, to create the bot with its actions and conditions.

• Pallow leads to talk to the bot multiple times?: It depends on your strategy. If you leave it as “YES”, it will pass through the bot every time the configured trigger is activated.

1. Building the chatbot:

It is possible to create multiple blocks with actions and/or conditions.

In this example only 1 action block was used, for the purpose of teaching this article.

• Click the orange dot on the "Start" block and add a "send a message" or "ask a question" action.

• Click the Token icon 🏷️ and scroll down until you find the options related to the calendar: "Next Meeting" and/or "Calendar". You can also use the search bar within the Token section to locate the desired function by name.

Token for Scheduled Meetings:

1. (Next Meeting): Calendar name - Sends the name configured in the calendar;

2. (Next Meeting): Calendar description - Sends the description configured in the calendar;

3. (Next Meeting): Responsible's First and Last Name - Sends the first and last name of the person responsible configured in the calendar;

4. (Next Meeting): Link/Location, Day, Time, Time Zone: Sends the information of the meeting scheduled by the Lead, such as date, time, link or location, among other details;

5. (Next Meeting): Reschedule Link: Sends a link in case of meeting cancellation;

6. (Next Meeting): Meet Link: Sends the Meet link generated by the calendar.

Token for Sending the Calendar Access Link:

(Calendar): Sends the calendar link identified by its name.

1. Save:

After making the necessary creations and changes. Save your chatbot. It is also possible to test it using the box on the right.

To test the chatbot in SAC 360º, the service must be completed.

And that's it, your chatbot is created and configured!