Advanced triggers are a valuable tool to create smarter and more effective ChatBots. They improve the user experience, and also save time and resources.
To configure your Triggers in the ChatBot follow the step-by-step:
In the new ChatBot tab, click on 'New Trigger'.
Then select when the ChatBot should start talking to your Lead;
Right after configure your Advanced Triggers;
These triggers are configured to be activated exclusively when a conversation is started through a specific channel or account. In addition, you can customize it to be triggered only when the lead's initial message meets specific criteria established by you.
Specify through which channel you want the lead to start the conversation and activate the bot.
Different channels have different usage patterns and interaction expectations. By specifying the channel, you can tailor the ChatBot's responses and strategies for more effective engagement.
Remember that when selecting one option, the bot will not work for the others.
Choose whether you want the lead to type a keyword or some specific value to trigger the bot.
The idea behind this option is to allow you to determine whether you want the bot to be triggered only when the lead provides a specific keyword or some particular value during the conversation.
For example, imagine you have a customer support ChatBot. You can set a trigger so the bot is activated only when the lead mentions the word "help" or "support". This ensures the bot intervenes only when the lead expresses a specific need for assistance.
Remember to monitor and adjust your triggers as needed to continuously optimize your ChatBot's performance.
