Chatbot - Out of Service Hours or Holidays

In SprintHub, it is possible to configure a chatbot to interact with your customers even when your service is outside working hours.

On the platform, you can search for "Chatbot" or click "List all services", then "Convert", followed by "Chatbots".

To create a new chatbot, click "New." Then name your chatbot, enable all settings and click "New trigger (Advanced Trigger)."

By clicking "New trigger (Advanced Trigger)", you will be able to determine the Trigger settings.

If you prefer, you can limit the chatbot's behavior by defining a specific channel to operate in or a specific message that will trigger the chatbot's operation.

Select the days and times of the week during which you want to activate this trigger. If this trigger is fired outside the allowed times, the chatbot will not start a conversation.

Now, set the chatbot's operating hours, that is, when it will be available while you are not working. For example, configure the chatbot's operating hours for periods outside your regular service hours, or for holidays when you will not be available for Support.

Example: One example of a schedule configuration for the chatbot would be from 9 AM to 6 PM on weekdays, with time off on Saturdays and Sundays.

Example: When you have a holiday on Thursday and Friday

After completing the mentioned procedure, click "Next" and proceed with the configuration, providing a title for this trigger and, if you wish, an explanatory description.

Remember that before finishing, you will find the filter, but it is not necessary to select anything. Just proceed and click "Finish"

In the "Builder", you can add two actions: one to send a message and another to resolve the support. Below is our template:

"Action" (Resolve the Support): Resolves the Lead's support, if it exists and was initiated in SAC 360°.

Now it is ready to be used. Remember that you need to publish it to forward messages. If you have other Active ChatBots (Holiday case), leave them unpublished.