Chatbot - Automating Answers to Frequently Asked Questions with Triggers
In SprintHub, you can automate responses in ChatBots for frequently asked questions using advanced triggers.
To create an FAQ response with an advanced trigger follow the step-by-step;
In the 'New ChatBot' tab click on 'New Trigger';
Define when the ChatBot should start the conversation with the lead;
And through which channel the trigger should be activated for the Bot to interact with the lead;
Then define the Advanced triggers;
The Bot will be activated when:
Is any value: When the lead sends any message.
Is equal to: When a text is identical to what you describe. Example: 'Value?'
Is different from: When a text is different from what you describe.
Include the text: When the text the lead sends includes text that you added in the trigger. For example: 'What is the value of the accessory?'
Start with the text: When the lead's text starts with text that you added in the trigger.
End with the text: When the lead's text ends with text that you added in the trigger.
Match the regular expression: Means to find specific patterns in a text. For example: You can create a regular expression to 'represent' the lead's CPF in the conversation. (It is important to note that regular expressions are most often used in programming.)
Do not match the regular expression: Means not finding specific patterns in a text.
After configure the advanced triggers and the others, access the ChatBot builder and create your automation however you wish.
In the example below, we will use the trigger: Include the text : 'Value'. This means that when a lead asks about the value or something related to Value, the ChatBot will respond promptly and accurately.
See in the example: When a customer asks about the price, the ChatBot responds promptly and accurately, thanks to the configured triggers. If the lead had not sent a message containing the word 'Value', the Bot would not be activated.
With that done, your response automation will be ready!
