In SprintHub, it is possible to transfer interactions, allowing the centralization of sales, support and other areas, which results in greater efficiency both in service and in the team.
In everyday customer service, ensuring that each request is directed to the correct department is essential to maintain agility, organization, and the quality of the customer experience. With that in mind, the SAC 360 allows automating the transfer of service requests between departments, optimizing the team's workflow and avoiding manual rework.
In this article, you will learn how to configure an automation to forward conversations directly to the responsible department, according to criteria defined in the operation.
It is worth noting that this tutorial is focused on transfers to departments; however, the platform also offers the possibility of directing the service to a specific user, according to the needs of your workflow. This practice contributes to more strategic service, ensuring that each demand is handled by the most appropriate team.
Below, check the complete step-by-step to implement this automation and improve the management of your service requests.
Attention: after executing this automation, it is important to use the filter within SAC always keeping the corresponding department selected. This way, you will be able to correctly view the service requests that were directed to it, avoiding the impression that conversations were not transferred or were lost in the process.
