Chatbot – Notification of Support Transfer with Time Rules

Sprinthub enables sending notifications to the employee the moment the service is transferred by the chatbot, taking into account specific time rules according to the work schedule.

Follow the steps below to create and configure your chatbot:

1. Create the Chatbot:

• Go to the chatbot via “Find Services”. Or just type the name, and the feature appears.

• To create, click “+ New”.

1. Configure and Create:

• Enter a Title: Give a descriptive name to your chatbot

• Enter a Description: Describe in detail the chatbot's content and functionality.

• Set up a Trigger: At this stage, you can define triggers, conditions, operating hours, startup settings, and other additional options. These definitions will ensure your chatbot operates efficiently and according to the desired settings.

• Click on “Open Builder” to create the bot with your actions and conditions.

• Allow leads to talk to the bot multiple times?: It depends on your strategy. If you leave it as “YES”, it will go through the bot every time the configured trigger is activated.

• Unarchive the lead automatically when starting the chatbot?: If the answer is yes, the chatbot will perform the unarchiving of Leads. However, attention: the Lead will only be unarchived if the instance is within the limit allowed by the plan.

3. Building the Chatbot:

CONCLUSION:

Using this feature provides more organization and agility in the service flow, ensuring that employees are notified at the right time within their work schedule. This prevents communication failures, improves the customer experience, and optimizes team productivity. With Sprinthub, you gain more control and efficiency in the transfer process of services.