Chatbot - Sending Interactive WhatsApp Template via Unofficial WhatsApp (WhatsApp Web)

It is possible to send interactive message templates via WhatsApp, even without using the official API, including buttons and actions that facilitate customer relationships and optimize your marketing and support actions.

To create your template, follow the instructions in the article below:

Buttons and Lists - Message Template - WhatsApp Business Web

Follow the steps below to create and configure your chatbot:

1. Create the Chatbot:

• Go to the chatbot via “Find Services”. Or just type the name, and the feature appears.

• To create, click “+ New”.

1. Configure and Create:

• Enter a Title: Give a descriptive name to your chatbot

• Enter a Description: Describe in detail the chatbot's content and functionality.

• Set up a Trigger: At this stage, you can define triggers, conditions, operating hours, startup settings, and other additional options. These definitions will ensure your chatbot operates efficiently and according to the desired settings.

• Click on “Open Builder” to create the bot with your actions and conditions.

• Allow leads to talk to the bot multiple times?: It depends on your strategy. If you leave it as “YES”, it will go through the bot every time the configured trigger is activated.

• Unarchive the lead automatically when starting the chatbot?: If the answer is yes, the chatbot will perform the unarchiving of Leads. However, attention: the Lead will only be unarchived if the instance is within the limit allowed by the plan.

3. Building the Chatbot:

CONCLUSION:

By using interactive templates via Sprinthub's chatbot, you enhance communication with your customers, making your marketing and support campaigns more efficient, agile and personalized. This solution facilitates sending messages with practical buttons and actions, providing a smoother and more engaging experience for the user.