Chatbot - Transferring to a human agent with ChatGPT

How to use the early exit condition to transfer a support ticket.

Setting up the chatbot with the GPT model

To illustrate, a chatbot was developed with the following configuration:

1. An initial message is sent to the lead;

2. The GPT Model is triggered, observing and responding to the lead based on its training. If the early exit condition is identified, the agent will be terminated, and the flow will proceed to the negative exit located below the block;

3. The lead will receive a message informing that the service will be transferred;

4. The service will then be transferred through an action, and can be directed to a specific user or someone within the desired department.

Chatbot configuration.

Example of interaction with the AI agent

Interaction example.