Chatbot - Unarchive Leads

At SprintHub, reactivating archived Leads is simple: the Lead just needs to contact customer service again and use a chatbot.

The Lead will only be unarchived if the instance is still within the Lead limit allowed by the plan.

To learn more about how to Archive Leads, check the article:

Leads - Archiving Leads in SprintHub: How It Works and Necessary Precautions

Follow the steps below to create and configure your chatbot:

1. Create the ChatBot:

• Go to the chatbot via “Find Services”. Or just type the name, and the feature appears.

• To create, click “+ New”.

1. Configure and Create:

• Enter a Title: Give a descriptive name to your chatbot

• IEnter a Description: Describe in detail the chatbot's content and functionality.

• Set up a Trigger: At this stage, you can define triggers, conditions, operating hours, startup settings, and other additional options. These definitions will ensure your chatbot operates efficiently and according to the desired settings.

• Click on “Open Builder” to create the bot with your actions and conditions.

• Allow leads to talk to the bot multiple times?: It depends on your strategy. If you leave it as “YES”, it will go through the bot every time the configured trigger is activated.

• Unarchive the lead automatically when starting the chatbot?: If the answer is yes, the chatbot will perform the unarchiving of Leads. However, attention: the Lead will only be unarchived if the instance is within the limit allowed by the plan.

1. How to use this feature:

CONCLUSION:

Using this function allows you to recover archived Leads in a practical and automated way, ensuring new conversion opportunities. However, it is important to monitor the instance's Lead limit to avoid restrictions on unarchiving.