Chatbot - WhatsApp Web Template - Saving Response in the Contact's Field

In today's tutorial, you will learn how to configure sending a WhatsApp Web template with interactive buttons through the chatbot, and how to automatically save the contact's response in a custom field.

This type of configuration is ideal for capturing preferences, confirming information, or even directing the customer to the right support, all in an automated way and with few clicks. As soon as the contact clicks one of the template's buttons, their choice will be recorded directly in a registration field, making it easier to use this information in future automations or segmentations.

It is a powerful feature to make communication more efficient and personalized. Shall we see how to configure this from start to finish?