Buttons and Lists - Message Template - WhatsApp Business Web
Feature contracted separately. Contact the sales team.
SprintHub offers an efficient platform for creating and sending interactive messages on WhatsApp Web. This step-by-step guide will show how to create a message template within the platform.
Table with compatible devices according to each option.
DEVICE
Buttons
List
Open URL
Copy text
Device App
✅
✅
✅
✅
Windows App
⛔️
✅
⛔️
⛔️
Mac App
✅
✅
✅
✅
Browser
⛔️
✅
⛔️
⛔️
In the browser, unfortunately buttons are not supported, but the user will receive a message that there is something for them to check on the device.
ATTENTION: Buttons and Lists are experimental features and may stop working at any time without prior notice.
How to create interactive templates:
Step 1: Accessing the Platform
Log in to your SprintHub account and go to the message template section.
In the side menu, click on Interactives and select the option WhatsApp Web.
Step 2: Creating a New Template
On the WhatsApp Web interactives screen, click the + New Template button in the upper right corner.
Choose the platform WhatsApp Web section and click Next.
Step 3: Configuring the Template
Enter a name for the template in the Template name.
In the Body, write the message that will be sent. You can use variables such as {{1}} to personalize the content.
Add interactive buttons, such as:
Quick Reply: allows the user to reply quickly.
Visit website: enter a valid URL.
Copy offer code: enter a promotional code or any other relevant information.
To add an interactive list, enter a List Name, a Section Title, and add items as needed.
Step 4: Saving and Testing
After filling in all the information, click Create Template.
The template will be saved and listed in the WhatsApp Web interactives section.
To test, go to a chat and select the interactions icon.
Conclusion
Creating custom templates on WhatsApp Web within SprintHub improves automation and customer service efficiency. Use this feature to facilitate communication with your users!
