Buttons and Lists - Message Template - WhatsApp Business Web

Feature sold separately. Contact the sales team.

SprintHub offers an efficient platform for creating and sending interactive messages on WhatsApp Web. This step-by-step guide will show how to create a message template within the platform.

Table with compatible devices according to each option.

DEVICE

Buttons

List

Open URL

Copy text

Device App

✅

Windows App

⛔️

✅

⛔️

Mac App

✅

Browser

⛔️

✅

⛔️

In the browser, unfortunately buttons are not supported, but the user will receive a message that there is something for them to check on the device.

ATTENTION: Buttons and Lists are experimental features and may stop working at any time without prior notice.

How to create interactive templates:

Step 1: Accessing the Platform

In the side menu, click on Interactives and select the option WhatsApp Web.

Step 2: Creating a New Template

On the WhatsApp Web interactives screen, click the + New Template button in the upper right corner.

Choose the platform WhatsApp Web section and click Next.

Step 3: Configuring the Template

Enter a name for the template in the Template name.

In the Body, write the message that will be sent. You can use variables such as {{1}} to personalize the content.

Add interactive buttons, such as:

Quick Reply: allows the user to reply quickly.
Visit website: enter a valid URL.
Copy offer code: enter a promotional code or any other relevant information.

To add an interactive list, enter a List Name, a Section Title, and add items as needed.

Step 4: Saving and Testing

After filling in all the information, click Create Template.

The template will be saved and listed in the WhatsApp Web interactives section.

To test, go to a chat and select the interactions icon.

Conclusion

Creating custom templates on WhatsApp Web within SprintHub improves automation and customer service efficiency. Use this feature to facilitate communication with your users!

Last updated 11 months ago

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