💬Message Queue

In SprintHub, you can send mass messages, either via WhatsApp or Email, providing greater speed and efficiency to your work.

To send mass messages follow the step by step;

Click Relate > Message Queue

Click 'New';

Set the settings:

1. What is the WhatsApp of origin for sending the messages.

2. To ACTIVATE the queue click YES, leaving NO will keep it frozen.

3. Define a name for your queue.

4. Choose the Segment that will receive the messages.

5. Click " Apply" after " Save & Close"

(Click here to learn how to create segments)

Click on the name of the queue you want to send:

Then, three steps will appear:

To start the queue message click " + " on the first step " Unpublished"

Set the message settings;

Select the channel it will be sent through: Email, WhatsApp or WhatsApp Template.

When sending via WhatsApp follow like this:

1. "Name" - Define an internal name for your message.

2. "Message" - Write the message to be sent.

3. "File" - Select the file you want to "Upload"

4. "Send Using" - Choose the source WhatsApp from which the message will be sent.

5. "Schedule for" - The send can be done immediately or scheduled for a specific date.

When adding a file and/or image to the blast, it will be counted as an additional blast, separate from the text message. If an image is added this way, the text will be sent afterwards, not together with the image.

Tokens to personalize and automate the message sending, in the example below, we are using the token {contactfield=firstname} which will call the customer by the first name registered in the System.

ChatGPT to modify your texts before the blast;

Quick Replies to include in the message;

When sending via Email follow like this:

1. Define a name internal for your message.

2. Choose an already created email.

3. Or write a quick email.

4. The send can be done immediately or scheduled for a specific date.

When sending via WhatsApp Templates follow like this:

1- What message you will send.

2- Which WhatsApp number you will use to send the messages.

3- You can schedule the sending of messages; Send immediately. Send after a few minutes, hours or days. Or schedule the exact day you want the messages to be sent.

After saving the message it will remain in the "Unpublished" column, only when moved to the " In Queue" column will the message forwarding be executed.

In Queue, every five minutes, an automatic trigger runs and the sending of messages will begin.

Monitoring is done by the right column in the Sent.

Click the chart icon, afterwards you will be able to see the message status and if there was any sending error;

In the message status, you will find details about the send, and you will also have the option to export that information;

Update in Lead History

Now, when firing by message queue, this action will be recorded in the Lead's history. You will be able to view from which number the blast was made and the name of the message queue used, ensuring more transparency and traceability in the process.

Attention! We recommend following Meta's guidelines to avoid number ban.

How to use WhatsApp responsibly