Message Queue

At SprintHub, you can send mass messages, whether via WhatsApp or Email, providing more agility and efficiency in communication with your contacts.

How to access the Message Queue

Access:

Menu >> Link >> Message Queue

Or type the function in the Find Services.

Then:

1. Click on “New”;

2. Set up your message queue.

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Queue Settings

When creating a new queue, define the following information:

• Source WhatsApp: select which number will be used to send the messages.

• Enable queue: select YES to activate the queue. If it is set as NO, it will remain frozen and without sends.

• Queue name: choose an internal name for identification.

• Segment: select the segment that will receive the messages.

After finishing:

1. Click on Save & Close;

2. Then click Apply.

If you don't yet have a segment created, see the article below:

Segments

After saving, click the name of the desired queue to start configuring the send.

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Message Queue Stages

When accessing the queue, you will see three stages:

• Unpublished

• In Queue

• Sent

To start a message, click on the “+” of the stage Unpublished.

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Message Setup

Choose the sending channel:

• Email

• WhatsApp

• WhatsApp Template

Tip: Before setting up your queue, we recommend checking out our article on Sending Methods, where we explain the differences between WhatsApp, Email, and WhatsApp Template, as well as the best usage practices. WhatsApp - Ways to Send Messages and Templates

Email Marketing - Ways to Send

After choosing the desired channel, configure the message according to the type of send.

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Sending via WhatsApp

Fill in the following information:

• First name: internal name of the message.

• Message: text that will be sent to contacts.

• File: upload files or images, if necessary.

• Send Using: select the source WhatsApp.

• Schedule for: choose whether the send will be immediate or scheduled for a specific date.

Attention to file sending

When adding a file, image or media to the send, it will be counted as an additional send, separate from the text message.

In other words, if an image is attached, it will be sent first and the text will be forwarded afterward, not together with the image.

Customization with Tokens

You can use tokens to automatically personalize messages.

Example:

{contactfield=firstname}

This token makes the system address the contact by the first name registered, making communication more personalized.

In addition, you can also use:

• ChatGPT to help modify texts before sending;

• Quick Replies to insert saved messages more quickly.

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Sending via Email

In email sending, you will be able to:

• Define an internal name for the message;

• Select an already created email;

• Or write a quick email;

• Define whether the send will be immediate or scheduled.

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Sending via WhatsApp Template

In sending via WhatsApp Template, configure:

1. The message that will be sent;

2. The source WhatsApp number;

3. The send schedule, being able to choose between:

   • Send immediately;

   • Send after minutes, hours or days;

   • Schedule a specific date and time.

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Publishing the Message

After saving, the message will initially remain in the column Unpublished.

To start sending, simply move the message to the column In Queue.

From that moment on, forwarding will begin automatically.

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How sending works

Every 5 minutes, an automatic trigger is run to start processing and sending the queue's messages.

Tracking of sends can be done through the column Sent.

Tracking and Send Status

Click on the chart icon to view:

• Send status;

• Detailed message information;

• Possible errors that occurred during the send.

It is also possible to export this information for tracking and analysis.

Reusing a Message Queue

If you want to perform a new send using a queue that has already been sent, there is no need to create a new one from scratch.

You can make a copy of an existing queue, allowing:

• Resend the same message again;

• Edit the queue information, such as message, segment or scheduling;

• Perform a new send with adjustments, without losing the original configuration.

This option is ideal for recurring campaigns, similar announcements, or actions that need to be reused with small changes.

After making the copy, just edit the desired information and follow the normal queue publishing process.

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Update in the Contact History

When performing a send through Message Queue, the action will be automatically recorded in the contact history.

You will be able to view:

• Which number the send was made from;

• The name of the message queue used.

This ensures more transparency and traceability in the communication process.

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Warning

We recommend following Meta's guidelines to avoid restrictions or a ban on the WhatsApp number used in sends.

Also check:

Best practices with WhatsApp Web

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Conclusion

The Message Queue is a feature that allows you to automate and organize bulk sends in a practical way, whether by WhatsApp, Email or WhatsApp Template.

With it, you can segment contacts, schedule sends, personalize messages with tokens, and track send status, ensuring more control and efficiency in communication.

If you have any questions, consult the related articles or contact SprintHub support.