SprintHub provides an efficient platform for creating and sending interactive messages on Instagram. This guide presents, concisely, the step-by-step process for creating a message template on the platform.
Interactive templates can only be used within the 24-hour window from the user's last interaction. After this period ends, sending this type of template will not be allowed.
Step 1: Access the Platform
Log in to your SprintHub account, access System Settings and then click Message Templates (Meta). In the side menu, select the option Interactives and choose Instagram.
Step 2: Creating a New Template
On the interactives screen of the Instagram, click the + New Template button in the upper right corner.
Choose the platform Instagram section and click Next.
Step 3: Configuring the Template
Template Name
Enter a name in the field Template name. This name is for internal identification on the platform only and helps organize and manage the created templates.
Message Body
In the Body, write the content of the message that will be sent to users. It is possible to customize the message using variables in the format {{1}}, {{2}}, etc., which will be replaced by specific information at the time of sending.
Interactive Buttons
Add interactive buttons to make the message more dynamic and facilitate user interaction. The available options are:
Quick Reply: allows the user to send a quick, predefined response with a single tap. Ideal for speeding up service or directing the conversation flow.
Visit Website: enter a valid URL. When clicked, the user will be redirected to the provided link. This option is useful for directing to product pages, forms, or other external actions.
CONCLUSION:
Using interactive templates for Instagram on SprintHub helps optimize communication with your audience by offering personalized messages and interaction options that make the experience more agile and efficient. In addition to standardizing service, templates facilitate the management of recurring content and expand the possibilities for direct engagement, such as quick replies and redirection to external links. By structuring your templates strategically, your company ensures agility, consistency, and better results in interactions via Instagram.
