# Message Templates - How to Use Buttons with Dynamic URL

In SprintHub, it is possible to use WhatsApp API templates for sending automatic and personalized messages — including dynamic URLs, which are useful for directing the Lead to specific pages such as scheduling, payments, forms and more.

In this article, we will show the step-by-step process to create a template with a dynamic URL in a practical way.

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### ✅ Prerequisites

* Have the integration of **WhatsApp API** active in your SprintHub account.
* Have an approved number in **Meta Business (Facebook Business)**.
* Have access permission to the **WhatsApp API Templates** area in the system.

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### Step-by-Step to Create a Template with a Dynamic URL

#### 1. Access the Templates Area

1. Go to the SprintHub side menu.
2. Click on **System Settings** ⚙️.
3. Then select **WhatsApp API > Message Templates**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcvjTvGEshTi9ruVspFaynjVxTocna4S4gCvw7QYa-5rVmTrPtxIYLRb8rU19evmkWLbmAEILPn-LvzJm8zGmfaz5FoCtXdYqD9qAj42Xt5tybiMJ6IKG_EDMW-NkEPJQ2-kXPH?key=7mI2mxzJxY5f8JXaFvOUMQ" alt=""><figcaption></figcaption></figure>

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#### 2. Create a New Template

1. Click the **"Create Template"**.
2. Fill in the following fields:

* **Internal name:** a name to identify internally (e.g.: scheduling\_calendar).
* **Template name (Meta):** name that will be used on the Meta platform (no spaces).
* **Category:** select according to the purpose of the message (e.g.: "Marketing").
* **Language:** select "Portuguese (BR)".
* **Channel:** select the integrated WhatsApp API number.

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#### 3. Structure the Message Content

* Header (optional): can contain a title or even a variable.
* Message body: write the main message. Use numbered variables if necessary, such as:

<mark style="color:green;">`Hello {{1}}, your appointment is available at the link below:`</mark>

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#### 4. Add the Button with the Dynamic URL

1. Go to the **Buttons**
2. section. <mark style="color:green;">Select the button type:</mark>
3. Call to Action. <mark style="color:green;">Choose the option:</mark>
4. Visit website.

* **Fill in the fields:** Button text:
* **example: "Access Link"** Base URL:

<mark style="color:green;">`enter the default URL, e.g.:`</mark>\
<https://mycompany.com.br/scheduling?id=\\{{1\\}}>

<mark style="color:green;">`Or:`</mark>

<https://mysite.com.br/payment/\\{{1\\}}/\\{{2\\}}> *📝<mark style="color:green;">{{1}}</mark>, <mark style="color:green;">{{2}}</mark>The variables (*

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#### ) will be dynamically replaced according to the content sent in the automation or queue.

1. 5\. Submit for Approval
2. Click on **Review the content.**
3. "Save and Submit for Approval."

{% embed url="<https://youtu.be/3NXnoCFZ3uE>" %}

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### The template will be sent to Meta (Facebook/WhatsApp) and typically the response occurs within up to 24 business hours.

🚀 Using the Template with Dynamic URL

* **After the template is approved, it will be available for use in the following places:**
* **CRM or 360º Support Automation**
* **Message Queue**

Automation Flows

<mark style="color:green;">`💡 When using it, insert the data that will compose the dynamic URL into the variables. Example:`</mark>

Hello {{1}}, access your exclusive link: {{2}}

* In the automation:
* {{1}} → Lead's Name

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### {{2}} → Personalized URL (based on a custom field, for example)

* ✅ Important Tips **The dynamic URL needs to be** well formatted
* and preferably secure (https).
* Test before putting into production. **URLs with many parameters should be** shortened
* or carefully validated. **If you use variables,** keep the

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**correct order between the message content and what will be replaced.**

CONCLUSION **Using the** Dynamic URL

in the WhatsApp API button is a strategic practice that enhances personalization and service efficiency. By generating personalized links with dynamic variables, such as lead name, service ID or campaign-specific data, it is possible to offer more contextualized and automated communication, facilitating the team's work and improving the customer experience.


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