This error occurs when SprintHub tries to send messages through the WhatsApp API, but the user, the app, or the Business Manager itself do not have all the permissions required by Meta.
Below, all causes, solutions and assignments required of the SprintHub partner to ensure everything works without errors.
🚨 Why does the error (#200) appear?
Meta blocks sending when any of these permissions is missing:
Invalid, expired token or missing required scopes
User without full control of the WABA
User without full control of the Business Manager (including financial)
Conflict due to provider switch without disconnecting the previous one
SprintHub partner without full permissions granted in the BM
WhatsApp API app not authorized on the account
🔐 Mandatory permissions for everything to work
WhatsApp API integration requires three levels of permission:
The user who generates the token and connects the WhatsApp API must have:
🟩 A) Full control of the WhatsApp Account (WABA)
Path:
Business Settings → Accounts → WhatsApp Accounts → People
Required permission:
✔ Full control
🟩 B) Full control of the Business Manager (including financial)
Path:
Business Settings → Users → People → BM Permissions
Required permission:
✔ Business Manager admin access
(including financial area)
Without this, Meta does not authorize:
Generation of valid tokens
✔️ 2. SprintHub Partner Permissions (essential!)
SprintHub is added as partner in the client's Business Manager.
For the integration to work without error, the partner needs to have full.
In the client's BM:
Path:
Business Settings → Accounts → Partners
Select the SprintHub partner and enable:
🟦 Required partner permissions:
✔ Full control over the WhatsApp account
Send messages on behalf of the WABA
✔ Full access to the Business Manager
Financial items required for the WABA
✔ Administrative access to linked assets
🔎 Important:
If the SprintHub partner does not have all these permissions, the API simply does not authorize sends, even if the local user has full control.
✔️ 3. WhatsApp API App Permissions
The app you are using to generate the token must have:
whatsapp_business_messaging
whatsapp_business_management
And it needs to be authorized within:
Business Settings → Accounts → WhatsApp Accounts → Apps
🔄 Quick fix: integrate with another user
If the current user does not have full control in the BM + WABA, you can:
Log in with another user who is already BM Admin
This resolves immediately, without depending on extra permissions.
✅ Step-by-step to resolve it permanently
Check the provider in SprintHub
System settings → Integrations → WhatsApp API
Generate a new token with the required permissions
Confirm that the user has:
Full control of the Business Manager (including financial)
Confirm that the SprintHub partner has ALL permissions
Full control of the WhatsApp account
Full access to the Business Manager
Administrative access to the assets
If there is a provider change
Completely remove the number from the old provider before integrating the new one.
Send a test message in SAC 360º, with an approved template.
If no error appears → integration 100% working
