Public Calendar - Automations related to lead attendance or no-show

The SprintHub Public Calendar allows advanced automations to manage leads' attendance at meetings. Through these automations, you can track whether a lead attended, did not attend, or if a meeting was canceled, and handle that information effectively.

These options are available in SAC 360º, CRM and Automation Flow. For this example we will use the automation flow.

Step by Step to configure Attendance Automations

Step 1: Access an automation flow

Access the Editor: Navigate to the automations section of SprintHub and access the conditions editor.

Add New condition: Click "New Filter" to create a new condition.

Step 2: Configure Attendance Conditions

In the conditions editor, you can create specific filters for different situations related to lead attendance. Here are some examples:

1. Did the Lead Attend a Meeting?

   • Configuration: Select the condition "Did the lead attend a meeting?" and configure the desired actions, such as sending a thank-you email or moving the lead to the next stage of the funnel.

2. Did the Lead NOT Attend a Meeting?

   • Configuration: Select the condition "Did the lead NOT attend a meeting?" and configure actions, such as sending a reminder email or moving the lead to a follow-up stage.

3. Was a Meeting Canceled for the Lead?

   • Configuration: Select the condition "Was a meeting canceled for the lead?" and configure actions, such as rescheduling the meeting or sending a notification to the person responsible.

For continuity in the explanation, we will separate each condition.

Step 3: Define Positive and Negative Actions

For each condition, you can define actions to be executed if the conditions are met (Positive) or not met (Negative).

• Positive Actions: May include sending emails, updating status in the CRM, internal notifications, etc.

• Negative Actions: May include resending invites, reminders, escalation to other responsible parties, etc.

Practical Examples

• Example 1: If a lead attended a meeting, send a thank-you email and create a new opportunity for the lead in the sales funnel.

• Example 2: If a lead did not attend a meeting, send a reminder email with the option to reschedule.

• Example 3: If a meeting was canceled, notify the person responsible and offer the lead the option to reschedule on a new date.

Conclusion

The Public Calendar automations in SprintHub allow you to efficiently manage leads' attendance at meetings. By configuring specific conditions and actions, you can ensure that no lead is forgotten and that all opportunities are properly followed up.

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Note: The provided images show visual examples of how to configure the conditions in SprintHub's automations editor. Follow the visual steps along with the textual guide for a precise and efficient setup.