📽️SAC 360 - Restricting Visibility when Transferring Conversation

Ensuring organized and efficient service is essential for any customer service team. In many systems, tickets start visible to all agents, but in some situations it is necessary to restrict access to a single professional.

In this tutorial, you will learn how to configure an automation that, when transferring a ticket, restricts visibility only to the agent who received it.

Check out the step-by-step in the following video: