> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/crm/crm-tutorial-videos/crm-sending-messages-to-the-funnel.md).

# CRM - Sending messages to the funnel

In managing a sales funnel, effective communication is essential to engage leads and keep them on track until conversion. Often, there may be a need to send mass messages to all contacts in a funnel, whether to share a special promotion, reinforce a notice, or inform them about important changes. When well executed, this process can increase engagement opportunities and accelerate results.

However, it is essential to highlight that mass messaging requires care and planning. Sending too many messages or using the wrong approach can lead to the risk of the number being banned, especially on platforms like WhatsApp, which have strict rules against misuse. 

If you are already ready to learn how to set up mass message sending for your CRM funnel, keep following the tutorial video where we show the complete step-by-step process. Be sure to follow the best practices we mentioned and make the most of this tool to boost your sales!<br>

{% embed url="<https://youtu.be/KjIvbhf1Vrw>" %}