360º Support Desk Automation - Function: Time Limiter

With SprintHub, you can optimize your customer service automations by controlling the execution time of actions. It is possible to limit Leads, allowing only a specific quantity to advance every X hours or days, or to set strategic delays at the start of actions for a more organized and efficient flow.

This limiter is also in CRM Automations and Automation Flows

Attention: Time-based automation limiting is an advanced option for automations. If you are not sure whether to use this option, it is recommended that you keep it disabled.

1. Create an Automation:

• Access your support: Through “Find Services”. Or just type the name, and the feature appears.

• Go to the Automations section.

• Start creation: Click "Create Automation" using the "+" button.

1. Configure and Save:

• Enter a Title: Give the automation a descriptive name.

• Set up a Trigger: You can use a trigger of your choice.

• Configure the Condition: You can use one or more conditions of your choice.

But note: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

• Choose the Action: It is possible to use one or more actions of your choice.

• Configure the Action.

• Describe exactly what the action will do.

• Save the Automation: After configuring, save the automation.

CONCLUSION

Using the time limiter in SprintHub's customer service automations is a powerful strategy to ensure greater control and efficiency in your processes. With this feature, you avoid workflow overload, ensure an appropriate pace for lead progression, and improve time management in automatic actions. The result is a more organized process, with greater focus on quality and personalization of customer relationships.