360° Support Desk Automation - Activate Chatbot when lead sends a keyword

In some cases, you want to start a series of messages via Chatbot with a lead when they send a keyword. This is possible as follows:

In SAC360, when entering the automations page, create a new automation that does the following:

When creating it this way, customize the Chatbot and the keyword.

In this way, any message that contains 'message X' will trigger the configured Chatbot.