360º Support Desk Automation - Creating Tickets on Multiple Numbers with Chatbots

With SprintHub, you can start conversations automatically with a secondary WhatsApp number integrated into the platform. By using the chatbot together with 360º customer service automation, it is not necessary to start the conversation manually, ensuring greater speed and efficiency in service.

To do this, follow the steps below:

1. Creating the Automation and the Chatbot:

• Access your support: Through “Find Services”. Or just type the name, and the feature appears.

• Go to the Automations section.

• Start creation: Click "Create Automation" using the "+" button.

360º Customer Service Automation - Configure and Save:

• Enter a Title: Give the automation a descriptive name.

• Configure the Trigger: "The service status is updated."

• Configure the Condition: You can use one or more conditions of your choice.

But note: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

• Choose the Action: "Modify the lead tags"

• Configure the Action.

• Describe exactly what the action will do.

• Save the Automation: After configuring, save the automation.

CONCLUSION

Customer service automation with a chatbot integrated into SprintHub brings several advantages, such as faster service, reduced operational costs, and improved customer experience. By activating the chatbot to start conversations on a new WhatsApp number, your company can better distribute demand, reduce response time, and offer 24/7 support.