Chatbot - New Interface

SprintHub has just launched a new version of its chatbot builder, bringing a series of visual and functional improvements that promise to further optimize automated support. Below, we will explore the main new features of the Chatbot V.2 and how they can benefit your communication processes with leads.

What's new in chatbot V2

With the aim of making the system more robust and intuitive, SprintHub introduced the following new features:

1. Global Triggers, Conditions and Actions Now it is possible to configure global triggers and actions that apply to various parts of the system, offering more flexibility in creating interaction flows. This means you can define specific rules to trigger automatic responses or modify the conversation flow in an integrated way.

2. Improved Processing and Response Time One of the most notable improvements is the increased processing speed, providing faster responses for leads. This ensures more agile and efficient support, essential to maintain customer engagement.

Creating a new chatbot

As soon as you create a "New" one, the following screen will open:

• Name: which will be used to locate the chatbot in automations, manual starts and lead history

• Description: Optional, it will appear on the chatbots screen explaining what it basically does.

• Published: If it is set to "No", it is considered frozen, which means that basically it is not yet ready to be used or has been paused; if "Yes" it is published and can be used in the service operation.

• "Allow the bot to converse with the lead multiple times?": Works like the "single trigger per lead" function where it will only activate once for that lead if "No" regardless of where it is called from (Automation, trigger, manual, etc.).

• "Allow the bot to be activated manually?": If it is not activated by automation, you can set it to be activated manually by the salesperson directly in the support. Likewise, you can deny this option.

Chatbot triggers for initialization

This area of the chatbot is explained in another article below with greater clarity:

In this one we will talk about the main changes:

Clicking on new trigger will open the following modal:

In it we have:

• Main Triggers: "What the lead needs to do for the chatbot to be triggered" where you can choose several fields similar to those in automation flow, SAC 360 and CRM in addition to peculiarities of the chatbot itself.

• Additional Conditions: "It was triggered, but does it match what is necessary to carry out the support?" You can set multiple conditions before starting that lead's support and even invert conditions showing whether the lead did or did not, whether a field is missing or not, etc.

Example: I need the lead to have a valid phone number and to "have" the "completed" tag, however, the tag condition is inverted, which means that I need them NOT TO HAVE the "Completed" tag

• Limit hours: Through a custom schedule, for which we have an article explaining how to create it:

Cronograma - definindo horário de funcionando para as automações | SprintHub - Base de Conhecimentodocs.sprinthub.com

• Startup configuration: In which account it will operate (WhatsApp, Messenger, Instagram)

• Additional configuration: Trigger name.

An example of a chatbot trigger:

It will only be activated if the lead interacted with a Meta ad, has a valid phone number and DOES NOT HAVE the "completed" tag, will be activated during business hours 09:00 - 18:00 based on the "test" schedule and will be activated only for WhatsApp.

Saving it will appear as follows:

Now let's go to the builder:

Tools in the Builder

In addition to performance improvements, the chatbot builder now offers new tools to facilitate the creation and visualization of flows:

1. Internal Simulator Now you can test your chatbot directly in the builder using the internal simulator. This allows you to see how leads will interact with the bot without the need to publish it first.

2. Support Observer Another new feature is the support observer, which enables the identification of specific words during support. With this, you can configure automatic responses based on terms or phrases detected in the dialogue.

3. Dark Mode and Light Mode To offer more visual comfort, the option to switch between dark mode and light mode was implemented according to your preference.

4. Layout Reorganizer It is now even easier to organize your chatbot's layout with the layout reorganizer feature. With this tool, you can drag and rearrange conversation blocks, making it easier to create complex flows.

5. Find Block The block search feature was introduced to speed up the creation process. In large chatbot projects, finding a specific block can become time-consuming. Now you can quickly search by the desired block name and access it directly.

Advanced Block Customization

The new builder also allows you to modify the color of interaction blocks. With this, you can visually categorize different types of blocks (such as actions, conditions, messages, etc.), making the communication flow organization easier.

What can happen to old chatbots?

You can still edit them, however new chatbots can only be created in the updated version. Below is how it was divided right when accessing the chatbot module:

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This new version of chatbot V2 not only improves performance and usability, but also offers tools that make creating and managing chatbots more practical and visually organized. These improvements allow companies to provide faster and more personalized support to leads, with efficient automations adaptable to different interaction scenarios.