Chatbot - Block modifications
1. Question
This block allows you to ask questions to your leads, waiting for answers that can trigger other automatic actions within the flow. It is ideal for collecting information or directing the service based on the responses received. There is the possibility of using questions in the format of Text or with a Meta Template.
Send question block: You place your custom text with tokens or created by the AI itself, the waiting time for the lead's response and the type of response expected. If they do not respond within the correct time they will be sent to the negative output, and if they respond, to the positive one.
Send question (Template): Works in a way very similar to what was demonstrated above, with the difference that you can choose a template approved by Meta. Remember that it must be the correct type of template to be sent (usually marketing if the window is not open).
If you have questions about Meta templates, here is the article below explaining:
2. Message
Used to send messages without waiting for a direct response from the lead. It can be a simple notice, greeting or any other informative communication. You can choose between the options of Text, Multimedia, Template or even use AI Audio to diversify the interaction.
Message block: Chatbot default, serves for all channels.
Send multimedia block: Used to send videos, audios and images.
If the file is too large, it will be sent as a link to the customer. If you have questions about this size limit, here is the article below explaining:
Send template block: Sends a template approved by Meta.
Send AI audio block: If you have ChatGPT connected or the ElevenLabs integration you can use this block to send customized audios with greater personality to your customers.
If you want to know more about both integrations, here are the links below:
3. Check Answer/Variable
This block is essential to evaluate the content of answers or variables stored in the question block. It allows different actions depending on the obtained value, making the flow more dynamic and intelligent, responding automatically based on the collected data.
4. GPT Model
One of the most innovative blocks of this version, it allows the integration of a GPT model that converses automatically with the lead. This feature increases the ability to address complex questions or carry out more human and personalized conversations with the user, respecting the established settings.
5. Actions
This block executes actions in the system after certain conditions are met, such as sending an email, a WhatsApp message, or updating lead information. It automates processes that would otherwise be manual and time-consuming.
6. Conditions
Conditions allow performing different actions based on specific lead information. This block enables the creation of highly customized flows, ensuring that the service follows the most appropriate path according to the lead's data or interactions.
7. Triggers
This block allows the flow to wait for the lead to perform a certain action, such as opening an email or visiting a page. Triggers are essential to track lead behavior and, based on that, perform automated actions that follow their engagement.
8. Switch
A powerful feature that diverts the execution of the flow to different sequences of actions whenever triggered. It is an ideal tool to split the service flow based on specific behaviors or choices of the lead.
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