# Chatbot - Block Modifications
**1. Question**
This block allows you to ask questions to your leads, waiting for responses that can trigger other automatic actions within the flow. It is ideal for collecting information or directing the service based on the answers received. There is the possibility of using questions in the format of **Text** or with a **Meta Template**.
Send question block: You put your customized text with tokens or created by the AI itself, the waiting time for the lead's response and the type of response expected. If they do not answer within the correct time they will be sent to the negative exit, and if they answer, positive.
Send question (Template): Works in a very similar way to what is shown above, with the difference that you can choose a template approved by Meta. Remember that the correct type of template must be sent (Usually marketing if the window is not open).
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If there are doubts regarding Meta templates, here is the article below explaining:
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**2. Message**
Used to send messages without expecting a direct reply from the lead. It can be a simple notice, greeting or any other informative communication. You can choose between the options of **Text**, **Multimedia**, **Template** or even use **AI Audio** to diversify the interaction.
Message block: Chatbot default, serves all channels.
Send multimedia block: Used to send videos, audios and images.
{% hint style="warning" %}
If the file is very large, it will be sent as a link to the customer. If you have questions about this size limit, here is the article below explaining:
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Send template block: Sends a template approved by Meta.
Send audio by AI block: If you have ChatGPT connected or the ElevenLabs integration you can use this block to send customized audios with greater personality to your customers.
{% hint style="info" %}
If you want to know more about both integrations, follow the links below:
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**3. Check Answer/Variable**
This block is essential to evaluate the content of answers or variables stored in the question block. It allows different actions depending on the value obtained, which makes the flow more dynamic and intelligent, responding automatically based on the collected data.
**4. GPT Model**
One of the most innovative blocks of this version, it allows the integration of a GPT model that automatically converses with the lead. This feature increases the ability to handle complex questions or carry out more human and personalized conversations with the user, respecting the established settings.
**5. Actions**
This block executes actions in the system after certain conditions are met, such as sending an email, a WhatsApp message, or updating the lead's information. It automates processes that would otherwise be manual and time-consuming.
**6. Conditions**
Conditions allow you to perform different actions based on specific lead information. This block enables the creation of highly customized flows, ensuring that the service follows the most appropriate path according to the lead's data or interactions.
**7. Triggers**
This block allows the flow to wait for the lead to perform a certain action, such as opening an email or visiting a page. Triggers are essential to track lead behavior and, based on that, perform automated actions that follow their engagement.
**8. Switch**
A powerful feature that diverts the execution of the flow to different sequences of actions whenever triggered. It is an ideal tool to split the service flow based on specific behaviors or choices of the lead.
