ChatGPT Model - Interact with leads with Audios

The advancement of conversational technologies is bringing more and more possibilities for interacting with leads and customers. One of the main features used to improve the experience is the use of audio in automated responses, especially with the integration of Text-to-Speech (TTS).

What is TTS (Text-to-Speech)?

TTS is a technology that converts text into audio, allowing chatbots like ChatGPT to not only respond with text but also speak to users. This makes interactions more natural and engaging, especially in sales, support, or marketing scenarios, where the tone of voice can influence the customer's perception.

Within the SprintHub platform, the TTS functionality is available for models that use ChatGPT. However, there is an important difference between the available TTS platforms:

• ChatGPT - OpenAI: offers an audio feature, but there is no support for voice previews and the language cannot be changed dynamically. In other words, the default voice has no variations and the language identification must be configured in the model. Despite that, it is an efficient tool to respond to leads that do not require detailed vocal customization. There are two options within the platform, TTS-1-HD and TTS-1; the difference between the two is that the HD has better quality and is slower while TTS-1 has slightly lower quality and is faster:

• Eleven Labs: this integration offers much greater flexibility. In addition to allowing previews of different voices, Eleven Labs enables customization of language and voice. That means that before applying an audio, it is possible to test how it will be delivered to ensure the best possible experience. It also provides different voice styles (male and female) and can adjust intonation, speed and other aspects that make the audio more fluid and pleasant to listen to. By clicking on the TTS model, it shows an arsenal of models to choose from; the recommended one is Eleven Turbo v2.5 because it has better quality and speed when speaking with the lead.

Choosing the Best Voice

The choice of voice makes a big difference in interacting with leads. In the Eleven Labs model, you have voice options such as Alloy (male) and Sarah (female) which are defaults, but there are many others within the ElevenLabs model, each with characteristics that can be adjusted according to the lead's profile and the message you want to convey. For example, a more serious and direct tone can be useful for corporate leads, while a warmer tone may work better in consumer-facing interactions.

Monitoring and Adjustments in Audio Content

It is important to remember that even with advanced TTS systems, the generated audio may not always perfectly reflect the intended message. Therefore, it is crucial to monitor audio interactions and, if necessary, make adjustments to the contextualization of the model. If a response generated by the chatbot sounds inappropriate or does not convey the information clearly, the support team should adjust the content or reprogram the assistant's behavior.

This can be done by configuring the model's contextualization so that it pronounces words correctly, avoiding ambiguities or incorrect pronunciations. In this way, you ensure more efficient communication aligned with the customer's expectations.

Final Considerations

Integrating TTS into your ChatGPT-based service models opens new possibilities to communicate with leads in a more direct and engaging way. Voice personalization, offered by Eleven Labs, allows adapting communication to the lead's profile, ensuring a quality experience. However, it is essential to monitor the generated audios and make adjustments as needed so the experience is always the best possible.

If you still have questions or want to learn more about how to configure and use these features in your SprintHubGPT model, our team is ready to help!

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This article can be adapted according to the specific details of SprintHub's features and the team's training needs.