A.I. Agents - Responding to the Message that Opened the Support
How to make the AI agent start the support by replying to the lead's last message.
Prerequisites
To allow the agent to start by responding to the lead's message, some conditions must be met. They are:
The option "Greet the lead?" must be active, causing the A.I. to send a message as soon as it is triggered;
The agent must have been initialized via a Chatbot, with the trigger "The lead opens a new conversation";
The block "AI Agent" being the first in the Chatbot.
1 - Enabling "Greet the lead?".
2 - Configuring the trigger.
2 - Configuring the trigger.
3 - Adding the block in the Builder.
Testing the Agent
This trigger will activate the Chatbot and, consequently, the A.I. agent, as soon as the lead contacts through the channel and account defined in the trigger, provided there is no active conversation.
An important consideration about initializing the agent is that, with the option "Use previous messages" enabled, it will also take into account messages sent in past conversations, which provides greater accuracy in responses.
