ChatGPT Model - Audios separated from the ChatGPT model

On the SprintHub platform, one of the advanced features to enhance customer interaction is the ability to send audios separate from the ChatGPT conversational model. This feature allows the creation of specific blocks in the chatbot flow where predefined audio messages can be sent directly to customers. The application of this strategy is similar to the operation of systems like 360º CUSTOMER SERVICE and CRM, facilitating personalization and automation in customer service.

Audio Blocks in the Chatbot

With the audio sending function, it is possible to add dedicated blocks in the chatbot flow to respond with audio messages, independently of the textual content generated by ChatGPT. This allows more precise control over what will be said to the customer at certain moments of the interaction, ensuring the message is conveyed clearly and professionally.

For example, in a customer service interaction, you can configure an audio with detailed instructions about the product return process, instead of just providing a link with the step-by-step guide. Additionally, this technique can be used for welcome messages, order confirmations, or guidance on the next step of the service.

Integration with 360º Customer Service Systems and CRM

These audio blocks can be especially useful when integrated with customer relationship management platforms such as 360º CUSTOMER SERVICE and CRM. This facilitates sending automatic audios to leads and customers at different stages of the sales funnel or support process, maintaining direct and high-quality communication.

The ability to send audios at critical moments of the customer journey (such as a purchase confirmation or an update on a support ticket) improves efficiency and the perception of personalized attention in service.

Conclusion

The use of audios separate from the ChatGPT model in SprintHub is a powerful tool to enhance customer service. By allowing the sending of personalized audios, integrated with customer service and CRM systems, and with the flexibility to use tokens, you ensure that communication is clear, direct, and personalized for each customer, increasing satisfaction and optimizing the support team's workflow.

This feature is an excellent opportunity for companies looking to improve the customer experience and maintain humanized and efficient communication.

If you need help configuring these audio blocks in your chatbot, the SprintHub team is available to provide support!