Rules Block - VoIP
The Rules Block is responsible for defining specific conditions and actions within Sprinthub's VOIP call flow. It allows controlling how calls will be routed based on defined criteria, ensuring greater flexibility and customization of service.
What is the Rules Block?
In Sprinthub's service flow, the Rules Block acts as a “guardian” or “filter” that analyzes certain call (or system) conditions before deciding the next step. It is especially useful when you need a more elaborate service flow, such as:
Route to a specific department if the call occurs at a certain time.
Forward the call to a VIP operator if the originating number is recognized as a premium customer.
Block calls coming from specific numbers or outside business hours.
How does it work?
The rules block has the following features
Accept calls from unknown numbers
Transfer calls
Days and times for receiving calls
It is added between the initializer and the operators block, that is, that rule will apply to the following operators.
It is also possible to separate operators based on days; in the example below, I set that 3 users answer during the week and only 2 different users answer on the weekend.
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