Call management with interactive menus and Key Function
How to access the Control Function in the system
To configure or manage this feature, follow the path below:
Menu >> General >> VoIP
or
Use the field Find services and search for VoIP.
Inside the module VoIP, locate and access the option Queue, where settings related to the Control Function and the Key Function are available.
🎯 What the Control Function is
The Control Function in SprintHub's VoIP is the block responsible for intermediating and managing incoming calls, defining how each call will be handled based on the configured options.
This block works like a call handling menu (IVR), allowing calls to be routed automatically and in an organized manner.
🧩 Control Block: how it works
The Control Block allows creating different paths for the same call, based on the contact's choice.
It enables:
Routing to departments, queues, or agents
Organization of the call flow
Automation of service
Definition of actions for lack of interaction
Decisions within the block are made through the Key Function.
🎛️ What the Key Function is
The Key Function is used to indicate the possible options the contact can select within the control block.
Each key represents a different action in the call flow, triggered by the telephone keypad.
Examples of options:
Key 1 → Sales
Key 2 → Support
Key 3 → Automated information
Key 0 → Speak with an agent
🎙️ Voice recording in the Key Function
The Key Function can be used together with a voice recording, which guides the contact about the options available in the menu.
Example of a recording:
“Hello! To speak with the sales department, press 1.
For technical support, press 2.
To speak with an agent, press 0.”
After the recording, the system waits for the key selection to continue the configured flow.
🚀 Benefits of the Control Function with Key Function
Automated and efficient service
Correct routing of calls
Reduction of queues and manual transfers
Better experience for the contact
Flexibility in creating service flows
📌 Conclusion
The SprintHub VoIP's Control Function, combined with Key Function, allows creating intelligent call handling menus, ensuring that incoming calls are managed in a clear, automated and efficient way.
