Configuration and access to call recordings in VoIP

The call recording feature in VoIP is essential for monitoring, auditing and improving service quality. By accessing the system settings of the SprintHub platform, it is possible to configure how these recordings should be stored, ensuring efficient control over call records.

Call Recording Configuration

To configure call recording, follow the steps below:

1. Navigate to System Settings.

2. Go to VoIP > SprintHub VoIP > Call Recording.

1. Choose between the storage options:

• Record all calls: All calls will be stored on the platform. This option is recommended to maintain a complete history.

Temporary recordings: Allows you to set a specific retention period, which can be three months, six months, one year or two years. If no period is specified, recordings will remain available for up to six months.

Accessing Recorded Calls

To view and manage the recordings, follow these steps:

1. Use the Find services search bar and go to General > VoIP.

2. On the screen that opens, go to the "Calls" tab.

1. In this section, it is possible to:

• View the calls made.

• Listen to the recordings directly on the platform.

Download the recordings.

1. By clicking the pencil icon at the bottom of the page, you can also access the recordings.

Note: Only administrators will have access to the full history of all calls. Users with standard permissions will be able to view only the history of their own calls.

The recording feature has a cost related to the call, recording and transcription. If you want to know more, below are the prices and costs from Vox Implant.

Preços | Voximplant.comvoximplant

Conclusion

With these options, SprintHub VoIP offers complete control over the storage and access of calls, ensuring greater security and organization in the management of business communications.