Customer Support (SAC)

The Sprinthub app was developed to simplify the process of servicing and tracking leads, offering complete features to manage the sales funnel, view important information, and perform transitions between different stages of the commercial process. In this article, we will detail the main features:

Change Lead Status

You can quickly update the lead's status according to the sales funnel. To change the status:

1. Access the lead's service in the app.

2. Click the Change Stage.

3. Choose the desired stage from the dropdown menu (such as "Document Delivery", "Proposal Sent", etc.).

4. Click Save to confirm the change.

This feature allows the entire team to be aligned on the progress of each lead and makes pipeline management easier.

Turn Off the Chatbot

Sprinthub offers the option to enable or disable the chatbot in specific interactions with leads. To turn it off:

1. Access the lead's profile.

2. Click the Start Chatbot (if active) and switch to manual mode.

3. Now, service will be carried out exclusively by a human agent.

This is useful in cases that require more personalized or complex service.

Viewing Lead Information

Inside the lead's profile, you will find all relevant information, such as:

• Name and photo.

• Company or lead context (if registered).

• History of interactions and messages exchanged.

• Current status in the sales funnel.

This information is presented in an organized way, allowing the agent to make informed decisions and conduct the conversation efficiently.

Use of Quick Replies

To save time and standardize interactions, the app includes configured quick replies. To use them:

1. In the text field, select the quick reply options below the chat.

2. Click the desired message to send it immediately.

This tool is especially useful for answering frequently asked questions or starting conversations quickly.

End the Service

When the process with the lead is complete, you can end the service:

1. Click the Finish located at the top of the lead's profile.

2. Confirm the termination, if necessary.

This signals to the team that the lead has already been served and does not require further interactions at the moment.

Conclusion

Sprinthub combines ease of use with robust features to improve service management. With the ability to change the lead's status, view detailed information, turn off the chatbot, and use quick replies, the app becomes an essential tool for teams looking to increase their efficiency and provide quality service. Start exploring these features today!