# How to log in to the app

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### About the App

The SprintHub app was developed to make it easier to access the platform's features and integrations directly from your mobile device. The experience was optimized to ensure simplicity and security when performing essential tasks.

### How to Log In

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#### Instance Identification

When accessing the app, you will need to fill in the **Instance**. This field corresponds to the first name of the URL you use to access the SprintHub platform on the web. For example:

* If your access URL is **example.sprinthub.app**, the instance name will be **example**.

Make sure to enter the correct name to ensure access to the instance associated with your account.

#### Login Credentials

The **User** and **Password** fields in the app are the same ones used to access the SprintHub web version. Make sure to use the correct credentials to avoid authentication issues.

* **Username:** Use the same email or identifier registered on the web platform.
* **Password:** Enter the same password used to log in via the browser.

#### Steps to Log In

1. Open the SprintHub app on your mobile device.
2. Fill in the required fields:
   * **User**
   * **Password**
   * **Instance** (first name of your account's URL).
3. Tap the **Sign In**.

If the information is correct, you will be redirected to the app's main dashboard.

### Tips and Support

* **Forgot your password?** If you don't remember your password, use the recovery option available in the SprintHub web version.
* **Error accessing the instance?** Check that the instance name was entered correctly, without spaces or additional characters.

If you have any questions or problems, contact SprintHub support via the help chat.

***


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