> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/sprinthub-app/how-to-log-in-to-the-app.md).

# How to log in to the app

<figure><img src="/files/01caebf8e415b38d640c3aa70ce9954e949232ca" alt=""><figcaption></figcaption></figure>

### About the App

The SprintHub app was developed to make it easier to access the platform's features and integrations directly from your mobile device. The experience has been optimized to ensure simplicity and security when performing essential tasks.

### How to Log In

<figure><img src="/files/fe09dd1b19799ff35299aada2f576b421f8fd6f3" alt=""><figcaption></figcaption></figure>

#### Instance Identification

When accessing the app, you will need to fill in the field **Instance**. This field corresponds to the first part of the URL you use to access the SprintHub platform on the web. For example:

* If your access URL is **example.sprinthub.app**, the instance name will be **example**.

Make sure to enter the correct name to ensure access to the instance associated with your account.

#### Login Data

The fields **User** and **Password** in the app are the same as those used to access the SprintHub web version. Make sure to use the correct credentials to avoid authentication issues.

* **Username:** Use the same email or identifier registered on the web platform.
* **Password:** Enter the same password used to log in through the browser.

#### Login Steps

1. Open the SprintHub app on your mobile device.
2. Fill in the required fields:
   * **User**
   * **Password**
   * **Instance** (first part of your account's URL).
3. Tap the button **Sign in**.

If the information is correct, you will be redirected to the app's main dashboard.

### Tips and Support

* **Forgot your password?** If you don't remember your password, use the recovery option available in the SprintHub web version.
* **Error accessing the instance?** Check whether the instance name was typed correctly, without spaces or additional characters.

If you have any questions or problems, contact SprintHub support through the support chat.

***


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