# Schedule - defining operating hours for automations

<figure><img src="/files/86447ca5130f6e8aaa9604ebbf31268c90dd9d0c" alt=""><figcaption></figcaption></figure>

When using the schedule on WhatsApp Web, all automation messages, for both customer service (SAC) and CRM, will be sent at the previously scheduled times.

Below, you will find images that detail the process to connect your custom schedule to WhatsApp Web.

Step 1 - Access the systems tab

<figure><img src="/files/d2d86de951b71eeab0ea2739f3511f8cffe2196a" alt=""><figcaption></figcaption></figure>

Step 2 - Configuring your schedule

<figure><img src="/files/c523b541ae3c9f9ee93ae6f97e470923e487f72e" alt=""><figcaption></figcaption></figure>

Inside the Schedule you will have the following options:

**1 - Time zone:** Useful if you have international clients or clients from other national locations.

**2 - Days of the week and time:** Allows defining the specific days and times for starting the automations.

**3 - Calendar:** Allows selecting a specific day for the use of that schedule.1 - Time zone: Useful if you have international clients or clients from other national locations.

<figure><img src="/files/ad36d3bd91fe23fc1b5341d55631490d3d7872a7" alt=""><figcaption></figcaption></figure>

Step 3 – In account settings, add your custom schedule in the WhatsApp Web tab.

<figure><img src="/files/9d00ebb2d8e03808af80986e215cad14bf225750" alt=""><figcaption></figcaption></figure>


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