search
Site SprintHub

camcorderConfiguring your own SMTP

The Own SMTP of SprintHub allows you to send emails from your own domain and email provider.

hashtag
What is SMTP?

SMTP (Simple Mail Transfer Protocol) is the protocol responsible for sending emails. When configuring a own SMTP, SprintHub starts using your company's email server to send messages, instead of a default server.

hashtag
How to configure Own SMTP in SprintHub

Follow the step-by-step below:

  1. Go to the menu System Settings

  2. Go to Emails

  3. Select the option Own SMTP

  4. Fill in the details provided by your email provider:

    • SMTP Server

    • Port

    • User (email)

    • Password

    • Authentication mode

    • Encryption type (SSL/TLS)

    • Sender name when sending emails

    • Send emails using the following address

    • Return address for rejected emails

  5. Save the settings

  6. Perform the sending test to validate the connection

After confirmation, emails sent by SprintHub will already use your configured server.

hashtag
Important information

  • Ensure the domain is correctly configured with SPF, DKIM and DMARC to ensure good sending reputation

  • Use a valid and active email as the sender

  • Avoid expired passwords or two-factor authentication without an app password

hashtag
Support

👉 We always recommend validating the settings with your IT team or email provider before completing the process.

PreviousEmailNextOwn SMTP and Email Sending Limits

Last updated

Was this helpful?