messageWhy I received the notice "Waiting for message - This action may take a few moments"

The problem is NOT related to SprintHub; it is a common issue of WhatsApp itself.

Sometimes the notice above may be displayed in place of a message. Your calls and personal messages are protected with WhatsApp end-to-end encryption. This way, they remain only between you and the person you are conversing with. No one else can read, listen to, or share the content of these conversations, not even WhatsApp. There are several reasons why a message may be replaced by the notice "Waiting for message. This action may take a few moments.":

  • The message could not be delivered.

  • You or the other person recently reinstalled WhatsApp.

  • You or the other person are not using the latest version of WhatsApparrow-up-right.

  • You changed phones and installed WhatsApp on a new device using the same phone number.

You can follow some steps to try to resolve the issue.

Open WhatsApp

Open the app and ask the other person to access WhatsApp at the same time as you.

Check your internet connection

Make sure your internet connection is stable. Try switching your connection between Wi‑Fi and mobile data. If there is no Wi‑Fi network available or the mobile data network is unstable, find a place where your connection works better. Learn how to troubleshoot connection issues on WhatsApp in this articlearrow-up-right.

Update WhatsApp

Make sure you and the person you are chatting with have the latest version of WhatsApp installed on your device. Learn how to update WhatsApp in this articlearrow-up-right.

Ask the person to send the message again

If the message was not delivered, ask the other person to send the message again.

Use your primary device

Access WhatsApp on your primary Android or iOS device. The primary device is the phone used to register your WhatsApp account.

Note: for other devices to remain connected to your account, you must access WhatsApp on your primary phone every 14 days.

Disconnect the device and reconnect it

Follow the steps shown in this articlearrow-up-right to disconnect your connected device and reconnect it.

More information about WhatsApp instability on SprintHub: https://docs.sprinthub.com/estrategias/whatsapp/problemas-na-integracao-com-o-whatsapp-web-o-que-fazer#mensagem-nao-disponivelarrow-up-right

circle-exclamation
circle-check

To avoid possible problems, we strongly recommend using the Official WhatsApp API.

Last updated

Was this helpful?