Automation reports - System errors

In the Sprinthub platform, system error notifications are displayed in a specific tab next to the user icon. These notifications detail which actions or conditions failed.

Error Notification Example

As shown in the screenshot below, it is possible to view a list of recent system errors:

Each notification provides important details:

• Action/Condition/Trigger: Indicates which automation element failed. In the example, the action is "Send Webhook".

• Location: Shows in which automation the error occurred. In the example, it is "Customer Service Automation".

• Affected Lead: Identifies the specific lead where the failure occurred. In the screenshot, the affected leads are 7321, 7375, and 3894.

• Time: Indicates when the failure was detected.

Investigating and Fixing Failures

Once a failure is identified, it is crucial to investigate it to understand the root cause and implement the appropriate solution. Here are some recommended steps:

Step 1: Access the Notification

By clicking on the error notification, you will be taken directly to the specific lead. This feature allows you to quickly check what happened and makes diagnosing the problem easier.

Step 2: Check the Automation Configuration

Review the settings of the automation where the failure occurred. Check whether all triggers, conditions, and actions are configured correctly. Common errors may include:

• Incorrectly configured triggers.

• Conditions that do not match the expected criteria.

• Actions that were not properly programmed or authorized.

Step 3: Analyze the System Logs

Examine the system logs for more details about the failure. The logs can provide valuable information about the system state at the time of the failure and help identify underlying issues.

Step 4: Test the Automation

After making the necessary corrections, test the automation to ensure the problem has been resolved. Use test data to simulate the conditions that caused the failure and confirm that the action is executed correctly.

Conclusion

Failures in automation can be frustrating, but with the right tools and approaches, it is possible to identify and fix them efficiently. The Sprinthub platform offers an intuitive interface for managing and resolving these issues, ensuring that your customer support system runs smoothly and effectively.