Automation Reports - SAC 360º and CRM in SprintHub

SprintHub offers a robust system for managing customer service automations, integrated with the CRM to provide a complete view of the customer lifecycle. One of the features is the ability to generate reports on these automations, allowing managers to monitor and optimize service performance.

Running and Completed Automation View

By clicking the name of a specific automation within the panel of Automation Statistics, you will be redirected to a page where you can view all the customer service interactions that participate or participated in that automation. The view is divided into two main sections:

1. Interactions in Progress:

   • The top part of the page displays a list of the interactions that are still running the automation.

   • You will see detailed information such as the interaction number, the lead name, the contact type (such as WhatsApp), the associated account, and the current status of the interaction.

2. Completed Interactions:

   • Just like the interactions in progress, those that have already been completed are also listed, making it easier to analyze performance and check leads that completed the entire automation process.

Error Logs

Below the list of interactions, there is a section dedicated to the Error Logslogs. These logs are crucial for understanding what went wrong at a certain stage of the automation. The available information includes:

• Lead: The specific contact that encountered the problem.

• Interaction: The interaction number associated with the error.

• Action: The specific step or action within the automation where the error occurred.

• Message: A description of the error that was recorded.