The integration between systems is essential to ensure efficiency and agility in managing customer service interactions in the SAC (Customer Service). In an increasingly automated environment, solutions that connect processes and optimize flows become indispensable to improve the customer experience and reduce manual efforts.
In this context, broadcast emerges as a powerful tool, enabling agile and effective communication between different parts of the system.
Broadcast consists of a signal emitted from an action, which can be generated at any point in the system and captured by a specific trigger. This trigger, in turn, initiates a new action, creating a dynamic and automated flow.
In this tutorial the objective is to emit a broadcast from the CRM, automatically moving the service window in the SAC to another stage. This approach demonstrates how integrated processes can speed up transitions between service stages, reduce manual efforts, and ensure more efficient management aligned with the customer's needs.
Check out the step-by-step:
