# SAC 360° - Pesquisando Mensagens

<figure><img src="/files/yIrQD9he1LqZmw70IXJj" alt=""><figcaption></figcaption></figure>

Para pesquisar as mensagens, abra o atendimento no Sac 360°, clique no ícone de três pontos, em seguida em "Pesquisar Mensagens".

<figure><img src="/files/DiYVVjJww94JKfhTktvo" alt=""><figcaption></figcaption></figure>

Agora pesquise as mensagens do atendimento da forma que preferir;

<figure><img src="/files/DhYIzHLkz5pzbLSGmKsB" alt=""><figcaption></figcaption></figure>

Além disso, você tem a opção de visualizar mensagens de **todos os usuários** ou de **usuários específicos**.

<figure><img src="/files/RQoOCfLNkgMJYz9o1JYL" alt=""><figcaption></figcaption></figure>

*Acompanhe o passo a passo*:

{% @arcade/embed flowId="Ay7YujBMuIKskOfh8LS4" url="<https://app.arcade.software/flows/Ay7YujBMuIKskOfh8LS4/view>" %}


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