# SAC 360° - Alerta de Atraso

<figure><img src="/files/3AfXFjQSMGraUb8S3D2H" alt=""><figcaption></figcaption></figure>

Para configurar um alerta de atraso, acesse o seu SAC 360°, clique no ícone de engrenagem e siga para as **configurações** e clique em '**Alerta de atraso'**.

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Agora, **configure** o seu alerta selecionando as plataformas, como **WhatsApp**, **Facebook** e **Instagram**. Defina o tempo máximo em **ESPERA** (em minutos) e o tempo máximo em **ATENDIMENTO** (em minutos). Depois clique em 'Salvar mudanças'.

<figure><img src="/files/yKZV2IAsxPtybzGZjmZB" alt=""><figcaption></figcaption></figure>

O resultado do alerta de atraso **irá** aparecer no dashboard do seu **SAC**.

<figure><img src="/files/7DLdIx6IY2haQWSCQBwr" alt=""><figcaption></figcaption></figure>

[**Para aprender a gerar relatórios do Dashboard do sac360° clique aqui!**](/topicos/geral/sac-360/sac-360-configuracoes-iniciais/sac-360-dashboard-e-relatorios.md)


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