> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/topicos/converter/formularios/formularios-duvidas-comuns/formularios-o-numero-nao-e-um-whatsapp-valido.md).

# Formulários - O número não é um Whatsapp válido

Em **Converter > Formulários** é possível **criar formulário**s para a **qualificação de leads**.

<figure><img src="https://lh7-us.googleusercontent.com/NU9Vt8lVMLHbnffC562MNK4fFlw0gYDCnxXuIHA-jPVWdr4syEIpV5pt30nx2xusf__PEgXTpHXtPBx6hIJnSLi8kedHRR_8YOgaaxtphWTBYMRqkSh_4LRT7WyywM3sK4g1-s1izv4a5eSaX2GLl9g" alt=""><figcaption></figcaption></figure>

Os formulários **geralmente pedem dados do lead** como: **nome completo, e-mail e whatsapp**.

Para criar um formulário, veja esse Artigo: [Formulários - Criação de Formulários](/topicos/converter/formularios/formularios-configuracoes-iniciais/formularios-criacao-de-formularios.md)

<figure><img src="https://lh7-us.googleusercontent.com/4RBsf_cMyi9h764hPyNaDO9upgMb8kNQ_xjOcqJbIobGEwp6t384wXfyBwYdZiwBRLyXtI1Ce-9fC-On72qA-pBAGbSSWnxx36etWdYcgs_ARe5D0CWEIdHb-KySxYRkbuBIRTD7wu3VALoqmsmk2-I" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/33tQr_ehvpIY0U_lRku0Pn5R6OztQcXtvazAhitaewGlVXyyAiT7NbEUehOJTzz-oUKwZmgXy1-G2H3yuesHLJi-K2HQ5KGtRn4tILSPJegx9AMhEM384Y-AAqXWzKJBWVTr3CmcRVeiG2n6AUaEG2w" alt=""><figcaption></figcaption></figure>

No **Construtor** ao **selecionar um campo de Telefone** e clicar na **aba Configurações** há uma opção chamada **“Validar Whatsapp”**.

<figure><img src="https://lh7-us.googleusercontent.com/8oJjSsMWsthKjHtZ0vbA_CMBMcZQsVVybBBH1JkCLcerkPCZw3NDO4WHJdvd7uoMJL6hGHKkPwptLZPuExUyoFPplpBac-ahEvK8JnUpm1OyCTrQxpaVYsPca6EwvZo5byKIDTjJcdc8GDLgYFlSqEY" alt=""><figcaption></figcaption></figure>

<mark style="color:red;">**Essa condição só pode ser verificada se o Whatsapp estiver devidamente conectado ao SprintHub.**</mark>&#x20;

Se o Whatsapp estiver com algum problema de conexão, ao enviar o formulário será mostrado o seguinte erro:

<figure><img src="https://lh7-us.googleusercontent.com/gkmHcv_zmbi7Naw5I9lgPxOd2nhsNT9Dj3P3gGHKVngHqR69vwEs5xPWXhJBbXKYbRD1DIDseS388A1yzmyt9Repyo6APT1jI7QWq_iQmlYFnUNVtK_CVMDCwiNcM5yfum2B5kOwzCmHqWJuoyNb2OI" alt=""><figcaption></figcaption></figure>

Caso este erro esteja acontecendo, **verifique o status da conexão do seu Whatsapp.**

<figure><img src="https://lh7-us.googleusercontent.com/3xIQGIhA0kpATFq1JL_scdDL3hbEXF4LViC-ayPlhsHyYBXBSTT6qnXwz9Ca2eZaCBPRFM3iIS-uI56KFwA1lPUMrGmY4jBgRURJuZX9thaCiYaYiFZ1iqF4M7fkE9n2wRcMuapnLKYXi1S86gn6JKY" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-us.googleusercontent.com/8Nc2nGx1Ya7lJrJSLVArQPwsCtENnxj59_giOTQ8zDQmLXQ0NGsvfkdVZitnBqwGK1IXYJS4DKJveHqzm0eGfRh3iuvPE9xf4NAmMtpdDDyKk_xiiElp5wyYC3cxfY1bhiwpBnD_RZqO-_Pkro7Rg58" alt=""><figcaption></figcaption></figure>

Caso esteja com algum status **diferente de "Conectado"**, clique em **Opções > Iniciar/Reiniciar Serviço**

<figure><img src="https://lh7-us.googleusercontent.com/5YpohE8Q6mQsXEzWfz8GvqppjLohB2JFn_FXQzev5VubVDvxONF32lDL3yBkdPJ61KtdNGSrmwVF7LijPQZGccjXzp2ik2qGw-m_IGpQBHPmcH1Gu161lSzC22u-NsNxSLiN-v5Sr5uploA-ysrKACY" alt=""><figcaption></figcaption></figure>

<br>


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