Campos Globais
Os campos globais desempenham um papel fundamental na personalização e eficiência das interações nos sistemas de atendimento ao cliente, como o SAC 360 e os chatbots. Eles permitem que as empresas configurem e utilizem valores personalizados em seus tokens de resposta, proporcionando uma experiência mais contextualizada e relevante para os usuários.
Exemplo de Campos globais
Segue um exemplo de CNPJ, dentro de sistema vai ter a opção de "Campos Globais" e vamos criar um novo campo.
![](https://docs.sprinthub.com/~gitbook/image?url=https%3A%2F%2F3534414179-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F9FzUKkagBNy5uQ7AtGNa%252Fuploads%252FNobl0SYdt4xBsxmAucB4%252F1.png%3Falt%3Dmedia%26token%3D3d99e1c2-dd30-4200-bfc9-39e1dd2076ce&width=768&dpr=4&quality=100&sign=a1cb2241&sv=1)
![](https://docs.sprinthub.com/~gitbook/image?url=https%3A%2F%2F3534414179-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F9FzUKkagBNy5uQ7AtGNa%252Fuploads%252Fx0UACkddxZVafQ3LmMvr%252F2.png%3Falt%3Dmedia%26token%3De0147d80-3f5a-4d4b-81bf-f007cc1d3190&width=768&dpr=4&quality=100&sign=eccd344b&sv=1)
Ao clicar em novo vai aparecer a tela pedindo um nome, que vai criar um alias junto automaticamente, ele vai pedir um tipo (Texto, número, data, hora, etc) e o valor definido. No nosso caso de exemplo, vai ser um CNPJ.
![](https://docs.sprinthub.com/~gitbook/image?url=https%3A%2F%2F3534414179-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F9FzUKkagBNy5uQ7AtGNa%252Fuploads%252F5CrkvFMLs3epM65Nmp3m%252F3.png%3Falt%3Dmedia%26token%3Dea9a82f0-a496-429c-98bb-aae7d81ebe76&width=768&dpr=4&quality=100&sign=9a452f06&sv=1)
Salvando nosso campo, vamos criar agora uma mensagem rápida onde vai ser utilizado.
![](https://docs.sprinthub.com/~gitbook/image?url=https%3A%2F%2F3534414179-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F9FzUKkagBNy5uQ7AtGNa%252Fuploads%252FPpz3kHu4LB8sPY0bXMdH%252F4.png%3Falt%3Dmedia%26token%3D5d372409-1a32-4ed4-90d2-c7b6f77ca7e3&width=768&dpr=4&quality=100&sign=35667ac4&sv=1)
![](https://docs.sprinthub.com/~gitbook/image?url=https%3A%2F%2F3534414179-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F9FzUKkagBNy5uQ7AtGNa%252Fuploads%252FOMulEjJxixid8FFJf3Zc%252F5.png%3Falt%3Dmedia%26token%3Dbed4f288-d698-47c9-956b-12815724b34f&width=768&dpr=4&quality=100&sign=c8850933&sv=1)
No final da lista terá a opção do seu Campo global.
![](https://docs.sprinthub.com/~gitbook/image?url=https%3A%2F%2F3534414179-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F9FzUKkagBNy5uQ7AtGNa%252Fuploads%252FTXoEKmfDHsknuQMkgxiL%252F6.png%3Falt%3Dmedia%26token%3Db168b738-82fe-4aea-8a36-0bedf2ee8e2b&width=768&dpr=4&quality=100&sign=4453bd2f&sv=1)
![](https://docs.sprinthub.com/~gitbook/image?url=https%3A%2F%2F3534414179-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F9FzUKkagBNy5uQ7AtGNa%252Fuploads%252FhbZv3RQ2j9PO5kSuF3Oq%252F7.png%3Falt%3Dmedia%26token%3D2c9c0070-757b-43ae-a30d-1b0c8a340959&width=768&dpr=4&quality=100&sign=28231cd5&sv=1)
Agora vamos testar o nosso campo global. Em SAC 360, em qualquer atendimento vamos enviar a nossa mensagem rápida.
![](https://docs.sprinthub.com/~gitbook/image?url=https%3A%2F%2F3534414179-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F9FzUKkagBNy5uQ7AtGNa%252Fuploads%252FCNeV4R6JmmizISeu2088%252F8.png%3Falt%3Dmedia%26token%3D228a831e-dd5c-4cd0-bc79-90a055bc9601&width=768&dpr=4&quality=100&sign=712cd4e8&sv=1)
![](https://docs.sprinthub.com/~gitbook/image?url=https%3A%2F%2F3534414179-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F9FzUKkagBNy5uQ7AtGNa%252Fuploads%252FdAS6ryCkgCkuKEmrk4vZ%252F9.png%3Falt%3Dmedia%26token%3D4e409c59-d303-4206-88d6-39eeaaaf6445&width=768&dpr=4&quality=100&sign=eb6f9b15&sv=1)
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