> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/system-settings/users/transferring-responsibility-between-users.md).

# Transferring Responsibility Between Users

Transferring responsibility within SprintHub is essential to maintain organization and continuity of customer service and opportunities. In this tutorial, I’ll show you the step-by-step process to make this change simply and quickly.

#### Step by Step

1. Access System Settings in the main menu, click on Settings, and then on Users.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F6a8gFVRGrJppW5K7jIeJ%2Fimage.png?alt=media&amp;token=66037d00-63f5-4e63-b6e7-ceda9db02aa1" alt=""><figcaption></figcaption></figure>

2. Select the User for whom you want to make the transfer and click the icon.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FfxyvS7nZBbeP6qEYalG2%2Fimage.png?alt=media&amp;token=4fc6b7ab-df6c-4598-bcb1-d14febb248c0" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeRorPjx9NZgBPo-BeBXBdBrJ1YmW1VPFvH7XavCn8Q0P65tIDBwQ13Gs0FUuTmR3VrnuHKdDFmfrTRniWbhwfixmn6qxA4ii5tSqoImAYlidT6RZaSHphoDca47f5CbO5ZDt_B?key=jrw68JGK7er1r67j4nk_jAhl" alt=""><figcaption></figcaption></figure>

3. Select the new responsible person and check the confirmation option. Click the "Transfer" button to complete the action. You will see the confirmation message at the end of the transfer.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FIq82cLKqEIGC8CEwKc6C%2Fimage.png?alt=media&amp;token=d4295163-74f3-48d0-bbb3-f27235fdf751" alt=""><figcaption></figcaption></figure>

#### Conclusion

By following these steps, the newly chosen user will become responsible for the lead, customer service, and opportunity, ensuring that all information is correctly routed. This feature is essential for optimizing process management and avoiding communication failures between teams.

Now that you’ve learned how to make this transfer, you can apply this knowledge to keep your CRM always updated and organized! 🚀