> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/system-settings/sprinthub-voip.md).

# SprintHub VoIP

This article explains how to configure and use the calling feature through the service **VoIP** within the platform.

{% embed url="<https://youtu.be/aUSnrrUMiKA>" %}

Read all the requirements carefully before starting the setup.

***

## 1. Requirements

To use the calling functionality, it is necessary to:

* Have previously contracted the service **VoIP** with the sales team;
* Carry out the setup with a user who has access to the **System Settings**.

If the module is not yet available in your account, contact the sales team to request activation.

Only users with **administrative permission** will be able to:

* Activate the feature;
* Top up balance;
* Set the support queue;
* Buy mobile or landline numbers;
* Configure access permissions.

***

## 2. Setup

The setup is divided into four steps:

1. Permission definition
2. Balance top-up
3. Number purchase
4. Support queue setup

***

### 2.1 Permissions

Access **System Settings** ⚙&#xFE0F;**→ Permissions Group** and enable the following path:

**SprintHub → VoIP → Dashboard, Make calls, Manage numbers and Configure queue**

![](https://i.ibb.co/B5r3D7zS/Captura-de-Tela-2026-03-10-a-s-21-40-08.png)

{% hint style="warning" %}
**Important:**\
After enabling the permissions, link the group to the **corresponding department**.
{% endhint %}

***

### 2.2 Balance top-up

Go to the **Integrations** within **System Settings**.

Path:

**System Settings** ⚙️ **→ Integration → VoxImplant → Settings → Open Panel**

Then log in with your credentials in the panel of **VoxImplant**.

Open the menu (icon of **three lines in the upper-left corner**) and follow the path:

**Billing → Make Payment**

![](https://i.ibb.co/zh6xhsMx/Captura-de-Tela-2026-03-10-a-s-21-44-41.png)

Select the desired payment method and add balance to your account.

This balance will be used for the **purchase of the numbers in the next step**.

***

### 2.3 Number purchase

Now, leaving the panel of the **VoxImplant** and returning to the **SprintHub**, follow the path:

**Menu → General → VoIP → Numbers → New Number**

Fill in the following information:

* **Category:** VoxImplant
* **Country:** country of the desired number
* **Type:** mobile or landline number
* **Region or state:** depending on the selected country

If necessary, use the **Description** field to detail the use of the number.

It is also possible to configure:

* Call duration limit
* Maximum number of calls

![](https://i.ibb.co/XxBNm8Yy/Captura-de-Tela-2026-03-10-a-s-21-47-05.png)

After filling in the information, click **Save** to acquire the number.

***

### 2.4 Queue setup

The **support queue** defines:

* Which service will be used
* Which users will be the operators
* The call distribution rules

Therefore, this step is essential for the correct functioning of the **incoming and outgoing calls**.

Access:

**Menu → General → VoIP → Queue**

![](https://i.ibb.co/Pz0DpChf/Captura-de-Tela-2026-03-10-a-s-22-05-11.png)

In the block builder:

1. Add the **Operator block**
2. Configure the **service**
3. Select the **operator users**
4. Click on **Save**

***

## 3. First call

After completing the settings, make a test call to validate the service’s operation.

At the top corner of the platform, open the **VoIP dialer**.

1. Click on **Dial**
2. Enter the desired number
3. It is recommended to use **your own number** for the first test

![](https://i.ibb.co/JRgZYt00/Captura-de-Tela-2026-03-10-a-s-22-09-34.png)

***

### Important notes

During the test, the call may present some common situations, such as:

* Go to voicemail **voicemail box**
* Not be completed due to **lack of signal**
* Exceed the **ringing time**

If this happens, check these points before concluding that there is some problem with the configuration.


---

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