> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/system-settings/permission-groups/permission-group-live-chat.md).

# Permission Group - Live Chat

#### In SprintHub, it is possible to manage Live Chat usage permissions, allowing you to grant or remove access according to each user’s needs. This feature covers both the creation stage and the use of Chat in support via SAC 360°, providing more control, clarity, and convenience in defining permissions and ensuring that each employee has access only to the functions relevant to their role.

{% hint style="danger" %}
By granting these permissions, users will gain access to build and/or use Live Chat in the support sessions carried out by SAC 360°.
{% endhint %}

To manage permissions, follow these steps:

1. Go to System Settings ⚙;
2. Select the option: Permission Group;
3. To create a new group, click “+ New Group”; to edit an existing one, click “Edit”;
4. To activate the feature **Live Chat**, simply select the ☑️ checkbox, and it is also possible to define specific permissions for chat creation and for its use in support sessions.
5. After making the changes, click “Save Changes”.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfA51GYD8qzHZafXF689mCtIEHynYoNVSbP5I0M-wyqVf80cGZjees-YGIkHgkXpfbuwswSTVZVV9kcdVLiPf1woDXfJvBqEl_3vfzDbSOIv1lmF1N-ucQgQmGXDXOSbYmYLX2CMw?key=BwETEot7nkQCOxaiY8kB0g" alt=""><figcaption></figcaption></figure>

**CONCLUSION:**

Managing usage permissions in SprintHub’s Live Chat is essential to ensure security, organization, and efficiency in support via SAC 360°. By defining who can build and/or use the chat, companies ensure that each employee has access only to the functionalities necessary for their role, avoiding operational failures and optimizing the support flow. In addition, this flexibility in permission control contributes to better governance of operations and to a more personalized customer service experience.


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