Configuring your own SMTP

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The Own SMTP of SprintHub allows you to send emails from your own domain and email provider.

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What is SMTP?

SMTP (Simple Mail Transfer Protocol) is the protocol responsible for sending emails. When configuring a own SMTP, SprintHub starts using your company's email server to send messages, instead of a default server.

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How to configure Own SMTP in SprintHub

Follow the step-by-step below:

1. Go to the menu System Settings

2. Go to Emails

3. Select the option Own SMTP

4. Fill in the details provided by your email provider:

   • SMTP Server

   • Port

   • User (email)

   • Password

   • Authentication mode

   • Encryption type (SSL/TLS)

   • Sender name when sending emails

   • Send emails using the following address

   • Return address for rejected emails

5. Save the settings

6. Perform the sending test to validate the connection

After confirmation, emails sent by SprintHub will already use your configured server.

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Important information

• Ensure the domain is correctly configured with SPF, DKIM and DMARC to ensure good sending reputation

• Use a valid and active email as the sender

• Avoid expired passwords or two-factor authentication without an app password

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Support

👉 We always recommend validating the settings with your IT team or email provider before completing the process.